DinoQ

Cancellation & Refund Policy

Last updated: 6/28/2026

This Cancellation and Refund Policy describes how you can cancel your subscription and request refunds for DinoQ, a product of Increatech Business Solution Pvt Ltd ("Increatech", "we", "us", or "our").

1. Subscription Cancellation

You can cancel your subscription at any time from your account settings or billing page. After cancellation, you will continue to have access to the paid features of the Service until the end of your current billing period.

Once the current billing period ends, your subscription will not renew and you will be downgraded to the free plan (if available) or your account will be limited according to the free plan terms.

2. Refund Eligibility

We offer refunds in the following circumstances:

  • If you were charged after canceling your subscription and can provide proof of cancellation before the billing date.
  • If there was a billing error or duplicate charge caused by our payment processor or system.
  • If you request a refund within 7 days of your initial subscription purchase and have not materially used the paid features of the Service.

3. Non-Refundable Items

Refunds are generally not provided for:

  • Partial months or unused time during an active subscription period.
  • Upgrades, downgrades, or plan changes after the initial purchase.
  • Usage-based charges, overages, or add-on purchases.
  • Cases where the Service has been substantially used or where the refund request is made beyond the eligible refund window.

4. How to Request a Refund

To request a refund, please contact us through our contact page or email the address associated with your account. Include your account email, the date of the charge, and the reason for your refund request.

5. Processing Time

Refund requests are reviewed within 5-7 business days. If approved, refunds will be processed through the original payment method and may take 5-10 business days to appear, depending on your bank or payment provider.

6. Changes to This Policy

Increatech Business Solution Pvt Ltd may update this Cancellation and Refund Policy from time to time. We will notify users of material changes by posting the updated policy on this page and updating the "Last updated" date.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at our contact page.